Faq Help Center
Welcome to our FAQ Help Center! Here, you’ll find answers to common questions about booking, destinations, packages, cancellations, and more. We’ve made it easy to find the information you need, but if you have further questions, our customer support team is just a click away via email, phone, or live chat. We’re here to help you every step of the way and ensure your travel experience is smooth and hassle-free.
Most frequently asked
We offer a wide range of destinations from Indian subcontinent to worldwide, from popular spots like Europe, Southeast Asia, and the Caribbean to more exotic locations in Africa, Latin America, and Oceania. Whether you’re seeking a relaxing beach vacation, a cultural city tour, or an adventurous trekking experience, we have something for every type of traveler. You can explore our destinations by region, country, or type of experience on our website to find your perfect getaway.
Booking a trip with us is simple and straightforward. You can browse our available destinations and packages on our website, choose the one that suits your preferences, and select your travel dates. Once you’ve made your choice, you can complete the booking by entering your details, reviewing the terms, and making a secure payment. If you need assistance at any point, our customer support team is available via phone, email, or live chat to help with your booking.
The inclusions depend on the package you’ve chosen, but most of our travel packages include accommodation, round-trip flights, airport transfers, and select tours or activities. Some packages also include meals (e.g., all-inclusive or half-board) and guide services. You can view a detailed list of what’s included in your specific package on the itinerary page, and if you have any questions, our team is always here to clarify the details.
Yes! We offer the flexibility to customize your trip to fit your preferences. Whether you want to extend your stay, change your accommodations, or add specific activities or excursions, we can create a tailored itinerary just for you. Simply contact our travel advisors, and we’ll work with you to design a unique trip that meets your needs.
Yes, we offer special group discounts for parties traveling together. For groups of 10 or more people, we can provide a customized quote with a discount. The discount amount depends on the destination, the size of your group, and the type of package you choose. Please reach out to our customer service team for more information and to receive a personalized quote.
Our cancellation policy varies depending on the specific booking and package. Generally, the closer the cancellation is to your travel date, the higher the penalty. We recommend reviewing the cancellation terms at the time of booking. If you need to cancel or modify your trip, please contact us as soon as possible, and our team will guide you through the process and provide you with details about any applicable fees or refunds.
Yes, we offer private tours for those who prefer a more personalized and flexible experience. With private tours, you can choose your travel dates, activities, and pace. Whether you prefer a private guide for a city tour, a nature excursion, or an entire customized itinerary, we can accommodate your needs. Contact our team to discuss available options and pricing for private tours.
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Cancellation and refund
Our cancellation policy depends on the type of booking and when the cancellation is made. Generally, the closer to the travel date, the higher the cancellation fee. Please refer to your specific booking terms for detailed information.
Yes, you can cancel your trip. However, cancellation fees may apply, and refunds are subject to the terms and conditions of the booking. The closer the cancellation is to the departure date, the higher the penalty.
Refunds are typically not full, as cancellation fees may apply depending on the time of cancellation and the type of booking. The refund amount will be calculated based on the cancellation policy provided at the time of booking.
Refund processing times vary, but it typically takes 7–21 business days for the refund to be processed after the cancellation request is approved. Your refund will be issued to the original payment method.
In cases of emergency or illness, we may allow for more flexible cancellation options, depending on the circumstances. You may need to provide documentation, such as a doctor’s note, to support your request.
If your flight is delayed or canceled by the airline, please contact us for assistance. We can help with rebooking, but cancellation fees may still apply based on the tour or package conditions..
Some services, like certain flights, special events, or third-party bookings, may be non-refundable. These details will be clearly outlined in your booking terms.
Yes, we offer rescheduling options in many cases, depending on availability and the specific terms of your booking. Rescheduling may incur a fee depending on the type of service and the timing of your request.
If we cancel your trip due to unforeseen circumstances (e.g., natural disasters, political instability, or other emergencies), we will offer a full refund or assist you with rescheduling your trip at no additional cost.
For group bookings, cancellations will be subject to specific terms based on the group size and booking conditions. Group leaders should refer to the group contract or get in touch with our support team for detailed guidance.
Yes, in most cases, you can cancel part of your booking. However, individual services such as hotels, excursions, or transfers may have their own cancellation policies, which could involve fees depending on the timing.
No, if you fail to show up for your scheduled trip, you will not be eligible for a refund. We highly recommend informing us in advance if you anticipate any issues with your travel schedule
additional FAQS
If you need to modify your booking, simply contact our customer support team. We’ll assist you with changing dates, destinations, or accommodations, depending on availability and booking conditions.
Passport and visa requirements depend on your destination. We recommend checking the visa regulations for your country of travel well in advance. You can also contact us for guidance on visa-related questions.
Travel insurance is not always included in our packages but can be added as an option during the booking process. We highly recommend purchasing travel insurance for coverage on medical emergencies, cancellations, and lost luggage.
Please inform us of any special requests when you book your trip or as soon as possible before your travel. We’ll do our best to accommodate dietary preferences, accessibility needs, and other requirements.
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You can track your booking through your account on our website. You’ll find all your trip details, including itineraries, payment status, and booking confirmation. You will also receive email updates as your departure date approaches.
